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SHIPPING & RETURNS


Shipping Policy

We at Mustin know the importance of fast, efficient service and hence strive to deliver your orders in a timely manner. Our large network aims to provide your orders in a quick secure way and takes about 7 – 10 days to deliver them to you.

Shipping is available in all locations across India.

We offer free shipping on all orders above ₹1499 in India. If the total order amount is under ₹1499, additional shipping charges will be levied.

Payment of your order is accepted through Cash on Delivery (COD),

We offer Cash on Delivery (COD) in select cities in India, the names of which have been mentioned below.

A maximum of 10 products of a single piece will be accepted in a single order.

MRPs of all products are inclusive of all the taxes. The taxes are levied as per the government laws (bound to change as per the change in government tax laws).

All shipping will be carried out by our Courier Partners: Aramex, FedEx & DTDC. Cash on Delivery (COD) is also available with all of the partners. All refunds will also be carried out through the same payment gateway.

Express Delivery option is available with the above-mentioned courier partners, charges of which will be levied according to your location. The express delivery charged will be mentioned before you place your order.

Gift Wrapping option is available, charges of which will be ₹50 per product, and should be paid during the payment of your entire order.  

Customers can modify the shipping address before the product has been packed. After the packing of the product is complete, no modification in shipping address will be accepted.

In case the order does not reach you within the stipulated time period, can raise the complaint at online@mustin.in with your order number.


Cancellation Policy

All cancellations will be accepted before the order has been packaged and shipped. Once the order has been packed, cancellations will not be accepted. After the order has been shipped, only return or exchange will be available which will be accepted after the order is received by the customer. Multiple order cancellations by one customer will lead to their account being added to our COD Blacklist.

The refund for orders that are cancelled before delivery is completed, will be credited to your Mustin account only.

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